Justin Review of Jim Ellis Chevrolet
I recently bought a Corvette from this dealership ...
I recently bought a Corvette from this dealership and this was my experience. I first contacted the salesman Mark Shaw via text message to get additional details about the car. After those questions were cleared up I proceeded to start negotiations on the price of the car. Once we came to an agreement I booked my flight tickets and thought the rest would be smooth sailing. I then come to find that the price I was quoted by Mark did NOT include the fees that he told me it did. This was a deal breaker for me so I attempted to call in and talk to his manager. Later that night I got a call back from Michael Monteiro who basically said he'd do whatever he had to in order to make it right. I flew down that weekend to pick up the car and working with Michael was a nice experience. He refunded the price of my airline tickets due to the trouble I had with the salesman. The car did not have floor mats in it when I picked it up but Michael stated he would have them sent to me. A few days after I got back home (Pennsylvania) the floor mats arrived just like he said they would. After a few weeks I contacted Mark Shaw again via text to find out what the process was for getting my license plate in my state. He advised me to go down to my local tag office to get all the paperwork started so I did. I paid a few different fees to get the ball rolling only to find out a few days after that I didn't need to do any of it and the plate would be mailed to me. This now marks the 2nd time I was lied to by Mark and sent on a wild goose chase to try to get anything done about it. I again called Michael to get this situation resolved since Mark was next to impossible to get any real information from and again he delivered. He send me a refund check to take care of the amount I paid my local tag office erroneously. Overall I'd say this dealership definitely benefits from having someone like Michael Monteiro in a management role. If it wasn't for him I wouldn't have purchased this car or any car from Jim Ellis. He saved the deal that Mark Shaw would have otherwise ruined. I appreciate all of your help, Michael, and you will definitely be the one I go to again for my future cars.
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