Very disappointed how they treated the accident fo...

Very disappointed how they treated the accident for their client.. I had a car accident which was hit and run and I had to go through EVERYTHING BY MYSELF. I called to the CSAA at first but they took over 2 weeks to contact to the other insurance even I had the police report with the video from my dash cam. I had to call the driver's insurance to report the situation, and found out that my insurance didn't even contact to them for over 2 weeks. I sent the proves to them directly again and came out no fault. CSAA didn't even call to them anything during that whole 5 weeks. Other insurance was PROGRESSIVE and they told me that there were no call from my insurance, CSAA. I had to go to the police to get the report to make this process more quicker and the CSAA asked for ME to check if it is no fault because they couldn't hear anything(they actually didn't even call to the progressive). I could received the full amount of cost to fix my car after I made them talk each other on the phone. I had to go to H&V collision center where the CSAA recommended to go and it was estimated as 4 bsns days to fix my bumper but took 3 more days. Surprisingly, CSAA didn't even know that it will take 3 more days;it seemed they don't communicate each other right away.
I loved AAA and have been using their service for over 4 years but they suddenly renewed my insurance to this CSAA from the previous one since Jan,2017 and I had so much trouble..
There were no rental set up, and there were no notice for me about renewing the insurance either.
I felt very annoyed how this CSAA handled their client who was a victim of the accident.. I'm sorry to say this to one of their(CSAA)operator who was very nice but I never recommend this insurance to others. Most of my co-workers or even rental center people don't know this company...