If you book online apparently that gives you low p...

If you book online apparently that gives you low priority of getting the room you selected regardless of when you book. Someone could call in the day of your reservation for your room and take it because you have a lower priority. When we got them they informed us of this, then didn't even bother having our room ready despite changing our room. We waited an hour, made a stink and by the time we got into our room it was too late to do any of the activities that day, and all we got was an "woopsy, darn, well you booked online so..."