do you long for the days when customer service was...

do you long for the days when customer service was genuine and friendly and well....a service?
then run, don't walk , my friends as fast as you can away from honda of seattle. a while back, i took my car in because it seemed there were some radiator problems. they charged me six hundred dollars and said it was fixed. almost immediately i had worse problems, and took it back. they said they hadn't really had time to check it. but now the radiator was shot. the service person, minny, was adamant it would be wasted money to not put in a new radiator. i asked if they didn't bear some responsibility, for not having checked it out the first time before releasing my car. she said they could help, but a used radiator should work just fine. ( wow. talk about a fast about face). they installed a new rebuilt radiator. but a few weeks after that, my car overheated so badly, i had to pull off the road to avoid frying the engine. honda of seattle agreed to send a tow truck, but instead of allowing me to call one ten minutes away- i was stuck on an island on a freezing night- they insisted on sending one out from seattle. "it would be better this way" they insisted. better for who? i waited in the cold for three hours so they could save a few lousy bucks on a towtruck.

a few days later, HOS informed me that my engine was fried, and i needed a new one. even though i have receipts explicitly showing that their own mechanic signed saying they had not checked out the repairs the second time either, they refused to take any responsibility for my travails. they stuck in a used engine with 20,000k miles more than my original !!!!!!! and refused to return the car until i paid i full.

as i said, if your life is not full and you crave being treated like @#$%^&*()_, feel free to do business with Honda of seattle. they are unmitigated scum.