Korina Trinh

Review of Park Plaza Victoria Amsterdam

I loved this hotel. The location is excellent and ...

I loved this hotel. The location is excellent and most of the staff is amazing. Superb concierge. The only reason it is 4 instead of 5 is because of one member of staff (Jaelle) during check in. Mixed up credit card charges, said it could not be fixed, but when we asked a more knowledgeable member of staff, it was apparent that he did not know how and didn't care to find out. He repeated blamed me (the guest) for sliding the wrong card. Aside from the interaction with him, this hotel is perfect.