Kim Kramer

Review of Mayan Palace

Great resort. We got a free ride from the Cancun I...

Great resort. We got a free ride from the Cancun International Airport to the resort. The bellman met is at the Central Lobby and put our luggage into a covered luggage cart that he then proceeded to lock it. He filled out a receipt for us. Then we caught a tram to our hotel. We got registered and proceeded to our room. It was a nice and clean room. Our bellman showed up with our luggage.

All of the people were extremely courteous and helpful. Our waiter in Salum, Josue Santos Olgun, went above and beyond to make sure that we were well taken care of.

The only problem that we encountered was that the bars didn't open until 5:30pm, except for the Beach Club and because we weren't staying at the correct hotel we couldn't go there.