Lisa Robertson

Review of Hilton Tucson El Conquistador ...

Beautiful facility and grounds, comfy beds and lin...

Beautiful facility and grounds, comfy beds and linens. However, I was disappointed with my overall stay at the El Conquistador. I booked my room via Hilton central reservations and was told I was getting a room with 2 queen beds and a separate living area. Upon arrival I was given a very standard room with two queen beds without separate living area. When I called the front desk to work it out I was put on hold for 30 minutes. I finally called Hilton central reservations for help. Instead of honoring what I had been told, they attempted to up-sell me the room I was promised. No one could help. I was told I would be compensated, but never was.
In the bathroom there was some sort of substance, I was told glue after asking it to be cleaned, was all over the back of the vanity. Housekeeping still didn't take care of it, the nasty looking substance stayed. Glue or other substance, I expect more out of a resort that is trying to be "higher end".
My screen door was broken, again expect more based on what I was paying per day to be a guest there.
I didn't get daily room service and one day that we did get it housekeeping didn't even vacuum. The carpet needed attention!
I made two calls and a visit to the front desk regarding needing a bed change, but the message was never relayed to housekeeping. Luckily I was there to thank the housekeeper for changing the bed, but she looked at me puzzled and said she didn't change the bed, had never received the message. She was very kind and accommodated my request right then and there.
Twice I was overcharged on drinks and food ordered pool side and in the lounge. A 16oz cup of coffee costs $4.25, which is crazy. You can go down to the Starbucks at Frye's and get the same thing for half the cost.
Lastly, I was overcharged $86 when I checked in. I had to address the front desk and show them my central reservations receipt and show them the price difference. They did take care of it, but it took time out of my vacation. I'm questioning the integrity and honesty of the resort. Had I not been looking over all my receipts carefully, they would have taken close to an extra $100 out of my pocket.
I highly doubt I will stay there again and would warn anyone and share my experience with anyone considering staying there