Jarrod Lowrie Review of Cheyenne Mountain Resort
Let's start with the positives:
Let's start with the positives:
The view was great! From our room, the dining venues and the golf course.
There was plenty of stuff to do (if it wasnt raining). I would have liked to have been more informed on bad weather options.
Now to the reasons for only two stars:
Our room hadn't been updated. Because of that, I dont believe the cleaning crew cared too much about the quality of the job they did. The shower had mold/mildew on the tile and in the grout. The carpet was old and smelled horrible. The automatic lock/unlock on the door didnt work half of the time (would register the card was accepted, but didnt actually unlock the door). The temperature of the room was either warm and musty or freezing cold (that was with just a 2 degree temperature adjustment with the thermostat).
The hospitality/service level of the staff was horrible 95% of the time. We actually had just ONE good server (great job Donna) for all of the meals we had there. Like I mentioned before, the housekeeping showed little attention to our room aside from making the bed and replenishing coffee capsules. Used towels and washcloths were left. Garbage not gathered, complimentary toiletries not replenished when emptied and the most obvious was the lack of bathroom cleaning.
Would I recommend this place? Sure, in a couple of years when the remodeling has been completed. Just know, you will be paying for EVERYTHING extra at this resort and it will be a premium price at that.
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