Samer Sayegh

Review of Mondrian Hotel West Hollywood

An extremely overrated hotel. The biggest issue wa...

An extremely overrated hotel. The biggest issue was their payment method. They ONLY accept credit cards with magnetic strips. Not the more secure chip. So I ended up paying $3,000 in CASH and used a friend's card to cover a $200/ night which was another $1,600 security deposit. Otherwise they refused to check me in at 4am and were willing to let me walk out. All this happened and the night shift manager didn't even bother to step out of the office and left us talking to the front desk. In my over 500 hotel visits this was the worst check in experience I have ever had.
The rooms are big and nice but the furniture is old. The mattress is covered in plastic with a light cover over it. So basically you're sleeping on a bed that makes cracking noise, that's exactly how a 5 star hotel be should be.
I would never recommend this hotel to anyone.