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My bf and I called in asking about a Honda we were...

My bf and I called in asking about a Honda we were interested in. We let them know what our budget was and that we weren't planning on going over. Since we were driving 3 hours to get there (granted it was on the way since we were on our way to look at another car in San Leandros that we were also interested in) we asked them if they were wiling to work with us and they said "sure just come in!" So we go in and discovered that the Honda had a huge dent on the side but wasn't on the carfax or on the pictures online that were posted by the dealer. Obviously, that was a major concern and turned us away from getting the car because who wants to buy a wrecked car right? Anyway, we asked about the dent and they said they were getting that fixed free of charge. So that somewhat made us reconsider. So after we started to negotiate a price, they started playing their practical sales games with us. They used every sales tactic possible to try to get us to go over our budget when we made it clear we weren't planning on going over. It was a total waste of our time. So after they didn't want to budge and give us the price we asked for we told them we wanted to look at the other car so we can make a better decision. The manager then went on to tell us that if we left, he wouldn't give us that price. Basically bullying us into buying the wrecked car. I then asked him if they were still fixing the dent and he said "Oh if we sell you the car for that price, we are not fixing the dent". Totally unprofessional and not to mention rude. After he said that, we left. We ended up buying the other car in San Leandros that we were originally planning on looking at which happened to be the exact same car. But we got it for the price we asked for and DENT FREE! Hassle Free! To conclude, Honda Hayward has terrible customer service (especially from "management"), aggressive sales tactics, unprofessionalism, don't waste your time. These people care more about their commission more than providing customer needs.

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