Great customer service! the process of instillatio...

Great customer service! the process of instillation was fantastic and fast, presentation is great. However at the end of out five year they came and did a check on the equipment and everything was fine but then they made it mandatory to either purchase a monthly protection plan or pay out of pocket for costly returns. I was under the impression there was a warranty on the products/mechanics. Other than that a really great product and excellent customer service.