Rodel Chanchico

Review of Runnymede Hotel & Spa

The experience was absolutely horrible.

The experience was absolutely horrible.

My wife and I checked in, and from the time we were there, all the way till the end, it was a complete disaster.

We had breakfast every morning and every morning, it took at least 25 minutes to get a coffee/tea. Even then, we had to flag down our waiter/waitress to receive these items. I am not asking for a cocktail or a filet mignon, but it was really terrible how they would not serve you. On top of that, we noticed that the waiters/waitresses would attend to other tables right next to us. It was pretty apparent that they did not like us for no reason what so ever.

It took the reception desk at least 1-5 minutes to answer the front desk phone. In a typical hotel, they should be answering it within 10-30 seconds. All I wanted was toilet paper that the housekeeping service never replaced, and some tea.

Worst hotel stay I have ever had. We even asked the housekeeping to clean our room (put the placard on the outside of the door to say "Clean our room") only to find that the placard was turned around and our room was never cleaned.

When talking to the manager, all he did was offer free dinner at the restaurant, which doesnt help me at all since the service was so terrible.

I would never stay there again. This was for a work trip and I was completely dissatisfied.