Sherri Vice

Review of Billion Automotive of Iowa Cit...

My husband and I recently went to Billion in Iowa ...

My husband and I recently went to Billion in Iowa City to look at a used pickup my husband had seen online. The problem began when we were never asked if we had a preference for financial institutions. They wrote it up with Wells Fargo, which would not have been our choice and the rate was a point more than our credit union. So Billion did a credit check and Wells Fargo. If you don't know it already, credit checks make your score going down. Once I noticed we were being charged a whole point more, we refinanced with Green State, which Billion is supposed to use as well. Green State credited our credit again so now we are talking a 22 point drop in credit score! Two weeks after the purchase, the check engine light came on, this is after being told they are put through 172 point check. My husband sat at the dealership for about 4 hours dealing with this not because the problem was huge, but because they spent 2-1/2 hours deciding who was paying for it. The salesperson who'd been so nice during the sale, hardly recognized my husband.
I have never been a fan of car dealers or the process and this experience did not change my mind at all.
Also, not a mask in sight by any of the employees except the lady at the front desk, this during a pandemic!