Doug Morgan

Review of Hyundai of Athens

Services are completed as promised and seem to be ...

Services are completed as promised and seem to be of quality in and of themselves. I feel that there could be improvements in the diagnostic assessment portion of the work however as I have had many related problems that I have tried to report and was told that I was incorrect. The major issue I have with this dealership over the last couple of years is a lack of communication by the customer service reps, which has included not keeping me aware of when my car would be ready, not updating me along the way, and generally not calling back when they say that they will unless you call them. It is highly frustrating to pay lots of money for various problems and to have to be the person who initiates most of the conversations about what is going on and when you car will be ready. In addition, these same staff members are frequently listening to music or watching videos on their computers when I show up to drop off or pick up which doesn't inspire confidence that they are worried about timely communication with customers. I would not recommend this dealership as a place to bring your car after my last 4-5 experiences here.