Mark Hartman

Review of Redmond Eye Clinic

Absolutely befuddling billing practices. As a part...

Absolutely befuddling billing practices. As a part of my insurance program I am supposed to be entitled to a free bi-annual eye exam. The "free" exam ended being billed at $350. Why? It was coded as a medical visit, apparently because I at one time had lasik, so my eyes are not "normal".

Dr.s' diagnosis: "Your eyes are fine. See you in two years." I still have no idea what the heck is going on, and when I call to straighten it out, I get no clear answers to my questions! Office told me to contact my insurance provider, which I did. They clearly stated it was billed as medical -- but again, no idea why. I brought the SAME EYES to Dr. Otten three years ago and it was submitted as a routine visit. NOTHING about my eyes or vision has changed substantively in that time interval.

Update: I never did receive a satisfactory explanation to my question of why my visit was covered on the first exam and not on the second. I asked the office to resubmit my claim as prophylactic rather than medical and they begrudgingly assented. For reasons beyond my ken to understand, United Healthcare still says I owe over $200 for my "free" bi-annual eye exam.

Supremely frustrating. I will be looking for another practitioner, even though the basic medical care I received was very good.