Brook Ann Thomason

Review of Winngate by Wyndham - Oklahoma...

I'm giving it a one star because I have to give at...

I'm giving it a one star because I have to give at least 1! We have stayed at the particular hotel many times and have NEVER had an issue. This stay was the exact opposite and we won't be going back. The only positive experience was we requested a ground floor room when we made the reservation and we recirece a ground floor room. My list of complaints is pretty long...
1. We were denied extra bedding (pillow and blanket) for the sofabed.
2. The sofa bed was ridiculously uncomfortable and smelled.
3. Breakfast was not even close to ready when we had to leave at 7 am. It is supposed to start at 6. The coffee was leftover coffee from the previous day. It was not hot and tasted disgusting!
4. The lady that was getting breakfast ready NEVER got off her phone and was rude! She screamed at people trying to move around her to try and get to the things she had finally put out.
5. There were no pool towels available and we were told by the front desk to use our room towels and housekeeping would get us more in the morning. I asked "then what are we supposed to use for showers?" and was told "Use them twice"...
6. The man at the front desk in the evening was NEVER there and when he was you had to wait for him to get done doing whatever he was doing on his phone. It took me 30 minutes to check in!

All in all it was an uncomfortable horrible stay and we won't go back.