My allocated room turned out to be below ground le...

My allocated room turned out to be below ground level at kitchen and car park level . It was dark and claustrophobic and a hike with bags. Having prepaid parking , receptionist was not clear as to how once parked I could go out and return with ticket issued on entry. Told on check in no need to use lift as room on same level, wrong , lift down to dungeon. When went to check out breakfast menus next am no menus on display or pricing. Waitress allocating table wanted to charge upfront for breakfast with no info on offer. When asked response was , it s the way we do it . Tv not tuned properly.