Pearl Mullins

Review of Victory Nissan

Couldn't have asked for a better experience. I tho...

Couldn't have asked for a better experience. I thought the courtesy would stop the moment I purchased my car and drove away from the lot. I was wrong. Everyone at Victory Nissan of Dickson has been more than helpful. Anytime I have a question I can pick up the phone and call my salesperson Jeff Jones and if he can't help, he'll find someone who can. Recently went in for my first scheduled maintenance. I called Chelsea the day I was scheduled to go in because I had another appointment I had to make that day and thought I would need to reschedule. Chelsea made every effort she could to make sure that she could get me in that day but also make it to my next appointment on time. She went above and beyond even after my maintenance by helping me update my contact information in their system and going as far as walking me out to me car and making sure my next maintenance alert was set in my car. Every person I've encountered along the way has been a pleasure. Jeff, Michael, Janet, Chelsea and Kayla thank you all for your outstanding customer service. The culture you've created at Victory Nissan is what makes people want to come back.