Brian Wilson

Review of Hyundai of Athens

Disappointing service department is all I can say....

Disappointing service department is all I can say. Multiple times over. The two things this dealer is consistent at are changing mangement/ownership and finding ways to make service visits confusing and frustrating as heck.

I finally hit my breaking point and decided to review them after this last visit (literally what will absolutely be my LAST visit). I go in for a simple 15k mile service on my 2017 Elantra. I'm immediately being sold a service package from a pre-made list by Ed McManus. So, of course, there's a couple of things on that list that aren't really necessary (i.e. cabin air filter), but I figure, what the heck. Go ahead and do it, let's see what difference it makes. The package is $129. I ask what happens if I don't need the included engine or cabin air filter, etc, and am told those will be deducted from the price. Fine, no big deal. About 20 minutes later, Ed informs me that the alignment is out and they recommend performing that service which will remove the tire rotation from my package. I decline as I have someone else to handle that sort of work and let him know I will deal with the alignment and rotation elsewhere. So, taking out the tire rotation, I should come out to about $109. When I finally see the car pulled back around and finished (a full hour and a half later), I walk out to the service area where Ed is frantically "crunching numbers," trying to determine my total. I'm thinking to myself, "How is this so difficult?" Well, I guess the difficulty comes in with how can they find a way to still get their money? Sure enough, Ed hands me a service ticket with a total of $136. Somehow, we started at $129, took $20 off and still came out to more than the initial package price. I ask Ed to explain a few things, to which his response tells me that he's not really sure how he got the figures he did. There are some random supply and labor fees (never seen these charged outside of the price of an oil change) and there's even an added $12 fee for "treating" the cabin air filter with some sort of deodorizer. READ: We febreezed your air filter and charged you the price of four BOTTLES of febreeze. Nevermind that this "service" was never discussed prior. Essentially what they did was an oil change, air filter replacement and cabin air filter replacement which would have totaled less than $100 if done as separate services. They also do not accept coupons if they are not printed out and physically presented. No coupons from your phone, something no other dealer I've worked with has had an issue with. I didn't have time to argue about it, so I let it be.
Ironically, he then asked for a five star review. Yeah, uh, no. A day later, I get a text asking for a review. It says to text them back with any questions, so I ask them about all of this. No one responds. So here's their review.

This is in addition to a bottle of touch-up paint taking three MONTHS to receive because the dealership changed hands (apparently twice) from the day I ordered it and the order got lost in the shuffle(s).

And then there's the fact that I ended up driving to Warner Robins to buy my Elantra because, after giving Hyundai of Athens a chance to compete for my business, the best their sales guy could offer was "Do you HAVE to have the Ultimate package?" Well yeah, I'm getting that for this price. Why would I remove it to get to the price the other dealer is already at on a better equipped vehicle? Of course, it changed management again after that, which shouldn't be surprising.

Bottom line: Just go elsewhere. This place is a waste of time and will eventually find a way to help you waste your money, too.