Corey Nguyen

Review of Dr. Wettstone's Substance Abus...

We were charged $10 extra to bring our small dog t...

We were charged $10 extra to bring our small dog to the ranch. Thinking it would be a pet-friendly environment we brought him along.

Upon arrival we were told that our small dog had to be on a leash at all times while their dogs were able to roam around freely. Additionally, we had also mentioned that we would be interested in going on the horse trail rides thinking our dog would be ok to leave in the cabin for 2 hours. Nope. We were advised that he would have to be in a kennel for the duration as they don't allow dogs to be unsupervised. No problem. They said that they were supposed to get back to us that night if the kennel would be available but never did. We waited until the next morning and heard nothing back so we called them to cancel the trail rides for the next day since we needed to plan alternative activities as our dog had to be with us at all times. The person we spoke to when cancelling did not mention any 48hr cancellation policy nor did he state that we would still be charged even though we did not go. We only found out about the extra charge when my wife noticed that the bill was higher than expected. When she asked them about the charges, we then found out that we were still charged for the trail rides regardless of actually going. Not cool. After several minutes of back and forth they finally decided to refund us back only 1 of the trail ride charge that we didn't go on. How do you not get back to your customers and then decide to secretly charge for services that they didn't even take? Had we not asked, they would not have disclosed it.

All in all it was a bad experience because they did not communicate things clearly and did not get back to us in a timely manner. We had no option but to change the plan accordingly. Had we known ahead of time we would not have brought our dog along and paid extra for him. Here are a list of other things to note:

- only had access to firewood from a specific pile (the family had special wood from a different pile that we could not use)
- horse poop was everywhere as they were able to roam around freely (at times they were blocking the gate entrance and we had to deal with it)
- we paid for a kitchen that included a small fridge (with a tiny freezer section), a small range and a sink.
- the cabin only provided dish soap, bath towels, toilet paper and little soap bars (no shampoo)
- water had a smell
- no internet (the family had internet in the main cabin which we could use only if we were close enough, but speed was limited because we were far away from the router)
- poor communication of stringent rules/policies
- we had to dispose of the linen in a separate bag before leaving

We will not come back here again and do not recommend this place to our friends and family. I really hope they will correct their customer service and treat their clients properly in the future.