In the end, I should have done more research on my...

In the end, I should have done more research on my situation, but they were happy to take my money anyways. Thought my situation fit into "tax-relief" circumstances, but no. I just needed to file missing tax returns... And could have gotten that done for a lot less than $275 per year (in addition to the $250 investigation phase fee)!!! The communication was poor. Was assigned an agent or middle man who had very little knowledge of my case or tax protocols in general. The person who prepared my taxes I was unable to speak with. Due to terrible communication and their lack of awareness, my taxes were mailed (at least I hope they were) and now the IRS owes me refunds which will be delayed for months due to the pandemic. IRS delays are not their fault, but they made it seem as if mailing them was a good idea. My assigned representative had no idea the IRS was shut down in January. They got my money, which I knew was too much, and then made me feel as if I was bothering them. The saying- "Good service ain't cheap and cheap service ain't good" Does not apply here. Absolutely could have found better. Now I am trying to contact them to ask a few questions, but will not return my calls. I would advise anyone to get a second opinion, or find a service who is local. Chances are you can find cheaper, and hard to believe someone could be even more aloof once they got your money than they are. They got their A-team on the take your money phase, once they got that part taken care of you're basically on your own.