Josh Gill

Review of Carlock Toyota of Tupelo

After talking me into singing up for a "scratch an...

After talking me into singing up for a "scratch and dent" service that was supposed to cost $20 a month for a total of $1,000, I discovered that the finance lady at Carlock snuck in a total of $5,790 worth of scam services. They did this without my knowledge or permission. It took me months of grief and red tape to get my money back, which I did finally get back today in the form of several different checks. They did not help in the process, and the only way I was ever able to get someone to call me was by emailing the corporate office. I would call, it would go to voicemail. I would email, they would ignore it. If I needed to talk to Carlock, the process was to call or email corporate, and they would then in turn make them call me. If I hadn't moved out of state, I would have been in there in person demanding answers. What Carlock did was no different than theft. They are the cliche scumbag car dealership that you hear about. Also, the 2015 Jeep they sold me had a dangerous transmission problem that would cause the vehicle to surge forward all on its own when slowing to a stop. Totally blew me off when I called them about this also. And although a minor detail, the super expensive $400 spare key was never given to me, although they kept promising to mail it. I'm glad that I traded that piece of crap in for a new RAV4, and I'm glad that Steven's Toyota in Harrisonburg Virginia were nothing like these trashbags at Carlock.