I'm writing this review sitting in the swanky, new...

I'm writing this review sitting in the swanky, new waiting room of Honda Seattle's service department and sure do miss the old downtown location. If I could have given a zero rating, I would have. Not only is the new location way less convenient, it's outrageously slow. It's 3:55 pm and I'm still waiting to be checked in for my 3:00 appointment. In the waiting room, I counted 10 other, equally unhappy customers. I have two Hondas and have used Honda Seattle for ALL my service over the last five years. Barring a miraculous change in the direction my experience is heading today, I'll likely be searching for somewhere else to have my vehicles serviced in the future. It's a shame that they spent all this $$ on a brand-new location that was supposedly going to improve the capacity and throughput of service. It's tragically worse than the old location and I would not recommend taking your Honda here.