Bill N Yvette Thomas

Review of Crystal Clear Concepts

DO NOT BUY FROM THIS COMPANY!! We purchased the W...

DO NOT BUY FROM THIS COMPANY!! We purchased the Westinghouse Refiner system 18-monhs ago from Crystal Clear Concepts and the system is great. Unfortunately, we received a text last week stating that we were due for our follow-up appointment and we took the bait. They came in to our house and pushed a $29 a month service plan and told us that if we did not sign up for the plan that our Lifetime Warranty would be voided. I talked with Westinghouse this AM (The Lever Edge) and was told that our warranty remains in place and that there is NO MONTHLY SERVICE needed on this contained system. The technician told my wife that he has seen the media need replaced after SIX MONTHS and listed costs in excess of $4,000. In talking with a CERTIFIED Service center for Westinghouse, the cost to replace the entire filter is only $450 and is required every 3-6 years based on consumption and water hardness. I have also been told (Not able to verify) that Crystal Clear Concepts filed for BANKRUPTCY and is now operating as "Your Water Matters LLC" as annotated on the upper left corner of the attachment. Either way, I cancelled the WORTHLESS service plan and forwarded my complaint to Westinghouse. I have attached a copy of the document the rep was pushing.