Steven Nesteby

Review of Billion Automotive of Iowa Cit...

Positives - They were able to add on a vehicle dia...

Positives - They were able to add on a vehicle diagnosis during the oil change.

Negatives
1. It took over an hour and a half, and no one gave me an update and I had to ask for one. It would have been nice if someone said 'This may take X hours/minutes or contacted me during the work being done and said 'it looks like it might be awhile, maybe another X minutes.'
2. The diagnosis done also projected around $1,200 in cost as well, and possibly more. I ended up taking it to another place for a second opinion and it ended up being something totally different (and costing less too). I've had the car repaired a few days after my visit, and have had no problems with it.

Excluding oil changes, the last two times I've had non-oil change issues with the car, I've had negative experiences. I've helped a few people buy cars from the Billion complex over the past year and a half. While I liked the experience with buying, the service department has been awful. Besides an oil change, there's probably no way I'd come back.