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Review of Double tree by hilton downtown...

WORST EXPERIENCE OF MY LIFE !!!

WORST EXPERIENCE OF MY LIFE !!!
WORST CUSTOMER SERVICE!!!
Me and my husband wanted to get a room near Toronto Pearson airport before he went to Europe the next day. It was a good idea to skip traffic and have some time together bc he was going to be away for awhile. We both work full time and needed this time together. I found this hotel online and it looked beautiful and was super close to the airport. I booked over the phone and gave the lady I spoke with all my information and she clearly stated they take debit visa and I got a confirmation number and after calling back because she missspelled my name I finally got an email stating my reservation. We drove far to get to the hotel and arrived at 2am on Easter Sunday due to last minute preperations and it being a holiday and stores closed. I checked in and there was 2 male clerks both were indian/Pakistani I didn't get there names. The first clerk I spoke with who was checking me in refused to take my debit visa card even after explaining my situation and that it was the company he worked for who made this error but he continued to refuse. As I was speaking with him the other one kept walking by and interrupting my conversation saying no we cant ,no we don't accept, being super rude and annoying. I offered cash deposit of any amount even put a hold on my visa debit but he kept refusing. Working in customer service and having family that has worked in hospitality there is always a way to help the customer especially if your company made this error . I felt like I was begging him and he had this smirk on his face like too bad good bye your loss. I left feeling helpless and told my husband who was unloading our bags. He was just as upset as me so we decided to call the number who took our reservation and after telling her our situation she said she'll put us through to someone who can help and guess who that was! The front desk clerk at the hotel!!!!!after telling her they were super rude and not understanding . After being put thru to the clerk he finds out who I was and hangs up on me !! My husband was furious the poor treatment and went inside the hotel to see what was the problem and why they refused to help us given our situation but they were smirky with him and even giggling saying have a good night like too bad for you so he told them off which he should of. I'm disgusted and shocked . Thoes two guys may have some little power to refuse ppl behind that small desk but soon as there shift is over they can go to there pathetic miserable lives . Anyways we found a hotel and people who went above and beyond to help us. In my life if i meet ppl especially in my job who need my help or have concerns i do the best i can to help them or i couldnt finish my work shift. Even though we had little time to sleep we made the best of it and will remember this and will spread to all our family and friends about this awful hotel people.