kathy mayeda

Review of Honda of Seattle

I had a terrible experience here. I purchased a Ho...

I had a terrible experience here. I purchased a Honda H-RV on October 27. I contacted Ashley before noon and supposedly completed the application in advance and uploaded copies of my insurance & driver s license. Everything should have been ready to go. Ashley was supposed to pick me up at my work at 3:45. When she hadn t come by 4:00 I called. She texted me to say she was coming. My work is seven minutes away. No traffic. She arrived at 4:15. Thirty minutes late. I was kind of irritated. When we got to the dealership I said that I had somewhere to be and she said it should quick but she had me fill out all of the paperwork again. Long story short I was there for two and a half hours. I missed my 5:00 appointment. During that two and a half hours I was not listened to. I told her that I wasn t going to buy any of the additional protections but she kept interrupting me with sales pitches. Finally I confronted her about being a half hour late, not having anything ready, and not listening to me and she just stared stupidly at me. No apologies. After six hours from the time of our initial conversation I even had to wait for the car to be washed. Super unprofessional. I complained and nobody ever got back to me. It s been two months and I m still furious. I would never recommend Honda of Seattle and you can bet people are going to be hearing my story for years to come.

******Update*******
So I just went in for my scheduled oil change. Yes, I did get a free oil change as advertised, but I was pretty disappointed to pick up my car to find that it hand't been washed. I've never taken a car into a dealership to and not had it washed as part of the service. I guess that is something else that sets Honda of Seattle apart. It's the little things. That they don't do...