Rhose Allen-Ortiz

Review of Bob Rohrman Schaumburg Ford

I came today because my car is due for oil change....

I came today because my car is due for oil change. But after oil change they told
Me I owed money, I m so surprise because when I bought my mustang couple
Months ago, they sold me the lifetime warranty bumper to bumper and maintenance for the car. So I wait for almost 2 hours to figure out what is going on. The service department telling me that my plan I bought is just bumper to bumper no maintence and I should
Pay the oil change but I told them NO because I bought the plan including all maintence, so I show them my receipt and they telling me that I need to deal with the sales. The one who sold
Me the warranty plan did not put or not added to my account the warranty that he sold
To me. Is still not fixed when I left the dealer because no one in the office can fix it. So I will tomorrow for the call if someone has fix my plan for my car. So the sales person who take care my car when I bought has the problem because he did not put in my plan to the computer. I m expecting the problem to be solved tomorrow so next time I bring my car I will not have problem.
R.Allen