Filthy room, especially the shower area, and room ...

Filthy room, especially the shower area, and room was not made up when we arrived back late to stay for our second night. We were offered a free night, but unfortunately on the day we were supposed to go, I was ill and unable to travel. My husband cancelled via email and 6 weeks later nobody has been in contact. We have stayed here several times but will not be returning.
Helen Stirling