David Jackson

Review of Hilton Tucson El Conquistador ...

We travelled 3 hours to spend our anniversary week...

We travelled 3 hours to spend our anniversary weekend & Labor Day weekend with all of our kids. This was a cool place. We booked a villa through Groupon. I called the hotel directly and asked what type of room is a villa and how big is it. I was told it s 50% larger than a standard room and has the 2 queen beds and a couch, just not a pull out couch. I was also told it had a living room area. I said okay great. We get to the room and it is literally no different to a standard hotel room with no couch or living room. It had 2 beds and a desk/tv dresser.

The next time we were at the from desk I asked about the room and how it was described to me. She said you definitely got a standard room size. I don t know why they told you those things. I said well they did and it wasn t Groupon, it was this hotel.

It was at the end of the row of villas. Parking was a nightmare. We left to go to dinner and returned to the main parking lot full, the lot next to the villa full, so we had to park in the overflow lot across the street and up the hill. No easy way to access the parking lot.

Upon checkout, the lady asked how my stay was, I again described our disappointment in the room size. Her response was to complain to Expedia and ask for a refund. Well it wasn t Expedia or Groupon, it was this hotel who described the room before we came down.

All in all, I think we would stay here again. We would just make sure to get the right room size upon request.