Ashley Vanbrunt

Review of Honda of Seattle

Went here after reading great reviews to buy my fi...

Went here after reading great reviews to buy my first car for Christmas. Had a wonderful time with the sales associate Issac, I felt like everything I have heard about how scary buying a car could be was not the case here. I left with my Honda Fit, carfax, and vehicle inspection certificate 100% trusting that I was getting a quality car from a dealership that was filled with genuine and trusted people. It had only been 2 months and I got a flat tire on the road (this happens) and I go to fix the tire and realize that there is no tire key included in the spare tire parts. Called Honda to try and make an appointment to bring the car in, they tell me they are booked all day and I can't so I am left with trying to find an open auto shop to help change the tire. The auto shop lets us know that they couldn't find the key and the tire bolt would have to be broken to change the tire. They ALSO let us know that the tires are far past the legal limit to be driving, and are almost worn down to the bare bones and we shouldn't have been driving on them at all. So we call up the Honda dealership to ask about the key and how after only 2 months the tires could be so bad. The gentleman at the customer service desk informs us that "state law only requires that they sell a car that meets the minimum requirements" and that they "are only obligated to give me 1 set of keys". Not understanding I ask "so you're telling me that you can sell me a car that has bad tires as long as they meet the BARE minimum" he said "Yes". So, taken aback I asked about the tire key, "so if you guys knew I needed this key to change my tire, and that is the ONLY way to change it, why wouldn't you let me know that it's missing so I could get a new one, or another option?" And he said "That falls on the sales person". The auto mechanic let us know that there was NO WAY that we could have worn down the tires that low (we had not even driven 3,000 miles since we got it), and that they were damaged far before we got the car. So my question is, why would they let me buy a car that could potentially be dangerous, tell me everything checked out, and drive off the lot? If the tires were bad, just let me know and I would have gladly taken care of it. If they didn't disclose that before I purchased the car, what else have they not disclosed or checked "ok" on the vehicle inspection. And instead of hearing me out and acting the least bit concerned about the issue the customer service rep made it seem like they don't care what kind of car they are selling as long as it makes $$$. I trusted this dealership with the 1,000's of dollars I had been saving to buy my first car and they just took advantage of that. Now we are out 100's of dollars for a problem that could have been fixed if it would have been disclosed in the first place. The whole thing is super shady.