Keith Graves

Review of Tri-Valley Bekins

I'll start this review with one of the movers brin...

I'll start this review with one of the movers bringing their baby to the move site and leaving the baby in their car on a 98 degree day. Yes, you read that right. There's so much to cover, but this should give you an idea of the service you should expect.

We noticed that one of the employees car was running out in front of our house while they were moving our belongings. We looked in their car and could see a 1 year old baby strapped in a car seat. The air conditioner was on, but no one was watching him. We told the employee to not leave their baby in the car because, obviously, the baby could die. So we baby sat their baby while they worked. Seriously. You can't make this up.

During the initial consultation, I told them I wanted a 1,600 lb safe to be moved. This was documented. When the movers showed up, they did not have a dolly to use it. Without permission, they used my dolly, which is not rated for that much weight, to move it. About an hour later, they barely made any headway and at one point, I saw my safe on its side in my driveway. There are now scrapes all up the side of it. It had been in pristine condition. As they moved it out of the house, they didn't protect the doorway and caused damage to the home on the way out.

When they realized they needed help, they called for reinforcements. The two guys that showed up to help reeked of marijuana so bad that my house smelled like a marijuana field for an hour after they left. Oh, it should be noted they drove the moving van in that condition, so I can only imagine that they were DUI.

When the moving van arrived a week later at my new home, we discovered that the movers had placed multiple items on top of our bedroom furniture and caused permanent damage to our bed, dresser and nightstands.

It took them almost 11 hours to load the truck from my home in CA, but when it arrived in another state with a competent crew, it only took 4 hours to unload it. At one point during the 11 hour loading in CA, all three of my bathrooms were occupied by movers taking a grumper in all three of my bathrooms. I seriously had no where to go when I needed to go. I only assumed they had Taco Bell by the damage done.

In the middle of all of this, I called Bekins to let them know how bad things were going. The guy that did my initial consultation called me and he was speechless when I told him about the baby in the car. I asked for a manager to call me asap. I got a call back two days later, but only after sending another email asking for contact. Now I'm praying that I get reimbursed for the damage done.

Basically, if you can't trust them with their own children, how can you trust them with your worldly possessions?

It should be noted that the team at the other end of the move were awesome. They were careful with our things, were respectful, and worked quickly. Those four guys I would recommend for any move.

Edit:
The GM has since posted a reply to my post. Sir, you told me on the phone that you "would make it right." You're not making it right by not calling back or not knocking the price down for the stress and difficulty your company caused. You have since not done anything "to make it right".
Also, it appears you might be lying about not using those people anymore. Sure enough, one of your employees told me they were being used one more time a few days later after our conversation. Again, that is not making it right. If you kept them, that's fine. Keeping them or firing them is up to you. However, the point here is that it appears you lied and looking at other comments, it appears status quo for you.