Will Moore

Review of Hyundai of Athens

Hyundai was running a simple promotion. You come i...

Hyundai was running a simple promotion. You come in, do a test drive, then get a $40 promotional card. After visiting this dealer twice and making and sending more than half a dozen phone calls and emails I still never got my card even though they kept promising me that it would be processed and they would handle my request.

The first time I went in I was upfront about needing more time before purchasing a car so a salesman said a test drive was not necessary and that he would have my card request put in. Later that day I still hadn't received a processing confirmation email so I called and they said that who I spoke to earlier had likely been fired so at this point I began a long string of emails with dealer customer service and then finally called again to speak to a manager. What a joke.

The manager told me to send him my voucher via email but I still never received my virtual card so when I was in the area again right before the promotion ended I came by with a second paper copy of my voucher and he assured me that he would take care of it but didn't. I even apologized some and said I wasn't trying to be a bother even though it probably takes the dealer less than five minutes to submit the voucher so everyone would have won had that simple task been done.

Now I'll definitely never be back, I wasted my time and theirs, I didn't get my card, and they got a negative review. I'm sorry you may not agree with an offer corporate is running but that's what helps bring people in so instead of irritating potential customers why not just humor them with the hope that they'll return later on instead of making them beg you to honor a simple promotion that leads them to never come back? That makes no sense.

I would certainly not stop here unless you're going to be purchasing a car right then and there which I highly advise against. Definitely don't count on them living up to any promotion or even servicing your car according to many other reviews. I'm sorry no one may want to buy your cheap automobiles and you have to bribe people to come in but treating your possible customers as badly as you do isn't going to help move more cars; if anything it will assure they all stay right on the lot where they belong. I could not ever imagine doing business with this dealer to make a likely unwise investment in a vehicle due to the fact that something so simple had to be made so incredibly complicated and annoying. Don't run away, drive away as fast as you can, preferably not in a Hyundai.

Update: I finally received my incentive gift but had I not put in the ridiculous amount of effort that I did with my request then I'm doubtful I would have ever gotten it. They did follow through and submit it, however to their credit. The process was just way harder than it should have been and I had to basically beg to get a simple request fulfilled so my advice to be cautious doing business with this dealer still stands. With enough bothering, though they may finally come through for you.