FRANCIS DAMICO Review of Menards, Inc
DO NOT BUY ON-LINE FROM MENARDS! PERIOD... Order...
DO NOT BUY ON-LINE FROM MENARDS! PERIOD... Ordered products and paid an extra $65 for express 2-DAY shipping as we needed them right away, and we live over 500 miles from a store. The order went through successfully, but two days later we checked on the order just to see the expected delivery date, and the order was listed as "manufacturer back-ordered"! Why would there system even allow the order when they did not have the product?
We wrote TWICE through the on-line customer care system AS MENARDS HAS NO PHONE CUSTOMER SERVICE, to find out an expected date. We got NO response at all, but the next day the status changed to "Shipped in full". Upon checking the shipping tracking number, it notes "label Created", and five days later, it is still showing "Label Created". These Yahoo's created a shipping label just so they didn't have to respond to my requests. Since, we have written two more times to try to get the order cancelled, and we did get one response saying they are checking to see if they can stop it.
Oh yeah, we contacted the manufacturer of the product to see when delivery to Menards might be, and they indicated there was "NO product back-order". So Menards status was an out right LIE.
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