Extremely disappointed. Booked an escape room at 1...

Extremely disappointed. Booked an escape room at 10:50 with 3 friends, arrived at 10:40 and was told it would be a 50 minute wait. We were told the previous group had shown up with only 2 members initially, and as it was a 3 person minimum, there was nothing they could do. We decided that waiting 50 minutes was unacceptable, got a refund and left. Customers who are on time should not be penalized because others are ridiculously late. No effort was made to contact us about this delay. Pretty unprofessional on the whole, would not recommend.