Mr.Donation2020

Review of Chateau on the Lake Resort, Sp...

The view is great, customer service, you can tell ...

The view is great, customer service, you can tell they strive for perfection! Of the entire team, there were only two people that were mediocre, I won t mention names: one was kind of a smart Alec in front desk (a guy), the other was high management (a lady). My wife booked through a third party, I was overcharged by what I thought was $1100 to be exact $1,500. The first thing she said was it has nothing to do with us she did some research after I got frustrated. No apologies, the night team made a mistake . Which I knew already. The next day I was overcharged by another $200. Behind the curtains I want to praise Jessica Lohse, so friendly, amazing, and helpful! I was excited to try the Chateau Grill unfortunately they don t have Wagyu, I ll settle for Prime but they only had Choice (it was only great because of the cusotmer service by my server). To be honest if it wasn t because of the GM Jesse Boyd, I would ve cancelled my reservations. He was excellent, very smart and kind person! The rooms were very very dated. The carpets weren t so great. I do hope that they let everyone know that due to Covid they don t have daily room service! My children had a great time. I definitely give Chateau a 10/10 when it comes to customer service! There are a couple of rotten apples/weakest links but I like to look at it as half full not half empty. Thank you to everyone at the Chateau that made my visit wonderful!