Cameron Muscha

Review of PetFirst Healthcare

I've never posted a negative review of a business ...

I've never posted a negative review of a business before in my life, but there's a first time for everything. PetFirst's poor handling of my claim, appeal, and lack of communication the entire way through has incensed me enough to post on as many sites as possible in hopes other pet owners can avoid this money pit.

PetFirst, like many other insurance companies will actively look for ways to deny your claim and withhold paying out. They should change their name to "moneyfirst" to be a more accurate representation of their interests. I had recently adopted a kitten from a shelter and she'd been spayed the day we took her home. As expected of a kitten after surgery she was lethargic and inappetent the day of but showed some improvement the following day. Things took a turn for the worse and after about two days post surgery she had developed a horrible infection from the spay and was on death's doorstep. We took her to the vet to receive care and after a round of antibiotics and opioids for the pain as well as several days of syringe feeding her and fluid IV's she began to improve. We filed a claim with PetFirst only to have it quickly denied as her condition was ruled "pre-existing" due to an error on behalf of the vet's office when inputting her intake paperwork. We went to appeal the claim, even going so far as to get a written and signed letter from the vet stating that her conditions developed days after the surgery and stating how the mistake on the paperwork was on their part only to have customer service yank us around for a month and a half finally to deny our appeal. PetFirst is a garbage company and thankfully we didn't spend any money on their policies having only used the free month offered at adoption through the shelter. Save your time and money and find a competitor who actually cares about you and your pet, not this one.