Terrible customer service by email and phone. I ne...

Terrible customer service by email and phone. I needed to make an adjustment to a reservation for my boss and emailed twice with no response. Called and was transferred to reservations and they did not answer. I actually got the voicemail at a hotel/resort (first time for everything). When I called back and finally got some one I found out that my request had indeed been filled, however, there was no follow up. Exactly how was I supposed to know that the changes I requested were made in no one takes the time to send a reply email or at least an updated confirmation. It really sucks that I didn't get at the very least a fake customer service apology for their oversight.