Karine Agabekyan

Review of Hilton Tucson El Conquistador ...

Front desk Staff needs some customer service train...

Front desk Staff needs some customer service training. We called to the front desk in the morning of the check out day to ask if late check out is available for diamond members. We were told the room has been booked and we need to check out now at 11am. And we would have been totally OK with this response if he didn t continue on explaining why he needs the room ASAP. He stated another guest has reserved this room and he s already on the property waiting for the room. He s a diamond member as we are and he has requested early check in.
OK, so my request for late check out as a diamond member disregarded because ANOTHER diamond member wants to check in earlier to my room???? And I asked if this is the only room available for this SPECIAL GUEST, to which I was told THERE ARE 22 junior suites BUT GUEST LIKES TO STAY IN OUR ROOM AS THIS IS THE ROOM HE STAYS IN EVERY YEAR. Outrageous. Just outrageous. As a remark we have been staying at this property for couple years.

Out of curiosity I asked what is the regular check in time for guests? Front desk Staff states it s 3 pm.
So a SPECIAL GUEST shows up at the hotel at 11 am asking for a specific room (although there are 22 rooms just like that available) and you honor his early check in and disregard current guest s request???

This called discrimination, which I reported to Hilton honors and hotel manager was supposed to call me back to resolve this case which he never did.

We have been to numerous Hilton properties worldwide but this was the first time we were treated in such a humiliating manner.

JW Marriott Starr Pass is a better place to stay in Tucson. Don t waste your time and money staying at Hilton.