carey lee

Review of Hilton Riverside/Hyatt Regency...

Clean, comfy rooms. The view would have been grea...

Clean, comfy rooms. The view would have been great - the river - except the windows were very dirty. I could not get a good picture. Hot water faucets made a horrible noise unless they were turned off just right. Could hear the same noise from all adjoining rooms whenever they ran water. There is a train that comes by right next to the hotel. It does blow its whistle very loudly but it didnt seem to come through more than a couple of times at night. I was surprised that there were no microwaves in the rooms. I found out on the shuttle ride leaving the hotel that there was a public microwave somewhere in the hotel. I was not told that when I asked the front desk. Went for a work conference and there were several conferences going at the same time. There was one set of restrooms in the area and there were only 4 stalls in the women's restroom. There were over 1000 people in the convention rooms who all took breaks and lunches at the same time. Not adequate at all. I went to front desk to find vending machines was told they are on each floor. I never found a sign anywhere pointing to vending machine or ice machine - never found them. Was surprised that gift store was closed before 8pm. I found nowhere in the hotel to buy a bottle of water in the evening. Staff was ok but didnt go out of their way. More than once while I was waiting to ask for something I had to wait for the employee to finish their conversation with a fellow employee. Seems like communication needs to be reviewed here - in all areas. Picture I posted for the review was the best I could get out of the room - after it rained and sort of washed the windows a bit.