Michael E.

Review of Capitol City Honda

Have used this dealership for the last few years w...

Have used this dealership for the last few years without an issue. In fact I have called the GM and Service Manger to pass compliments about the service staff. Even went there this past Saturday to purchase a Honda CRV Touring Hybrid - that all changed today!

Our 2014 Civic has started to intermittently "Air Bag System Failure" so I called to make a service appointment. Was connected to a "Hillary" (sp) who, when I explained my situation, said "That's normal to have the airbag light on then no one is sitting in the passenger seat". When I tried to explain that it was a critical error message she asked if it was a "yellow indicator" I said yes and she told me it was the tire indicator. Trying to explain what it was she cut me off and said that was it and I shouldn't worry. At 60 y/o I think I am intelligent and experienced enough to know what I read and what it means.

Disconnected the call, called back and asked for the service manager, but was hung up on. Called back and told the next operator what had happened and she attempted to transfer me x 3 without success. She finally said there were having issues with the phone service and took an 'old fashioned' (my words) message for the service manager to call. Still waiting 4 hours later.

Not sure if it's COVID-19 that has made this place so TERRIBLE but I am done trying to do business with them.

Received a call from "Dale" who listened to my concerns, thanked me for bringing it to his attention, and took it as an opportunity for some coaching. Glad to hear he took it seriously.