Jocelyn Schmidt

Review of Cheyenne Mountain Resort

We opted for this resort instead of the Broadmoor,...

We opted for this resort instead of the Broadmoor, bad choice!
They are clearly not prepared to operate during COVID. We have to put how many people will be staying in the hotel upon arrival so they should have enough towels And toilet paper before arrival available. Instead, I had to call immediately for more towels. There wasn t any blankets or pillows in the closet for the sofa bed so we had to wait an entire day for that. I had to chase down cleaning maids for coffee, creamer, cups and water to fill the keurig because we got tired of waiting. They will only allow two coffee pods which is ridiculous. That means we have to call daily and wait for coffee. Not acceptable!
The AC unit doesn t cool below 75 and runs constantly like it s trying to do so. It s cooler in the hallway than our room. We can t leave the screen door open at night due to being put in a room next to these huge noisy fans that turn on and only have a break of silence for 5 mins.
The views aren t fantastic. Yes you can see Cheyenne mountain. But imo if they were actually facing the mountain and not the parking lot/resort and mountain it would ve been nicer.
We ate at the elevations bar one night since you had to make reservations at the other places due to covid. We waited 20 mins just to have someone come over and introduce themselves. My daughter received her cedar salad which automatically is made with chicken with no chicken nor requested ranch on the side. The dressing I get, it happens. But how do you not make a salad with the standard grilled chicken. When I asked them to either remove it from the bill or just charge us for a house salad, they changed the price from $13 to $11.
By far the worst part was the trash service. We all know the small hotel trash cans in the room. We have 2. One in the bath and one in the room itself. It fills up quick with 4 people.
No extra trash bags available in room. Of course calling and asking, we wait for an hour and nothing, we leave and come back, nothing. We had to take extra grocery bags to empty our own trash and try to stuff it in the outside trash holes which are nearly impossible. The room begins to smell bad quickly and then the hallway.
They need to be more efficient in how they handle services prior To arrival dependent upon the number of guests staying. They need to be more Efficient in bringing items if asked so people aren t waiting around when they clearly have things scheduled to do while on vacation.
This stay for us was essentially an overpriced motel with literally no service unless we begged or complained or ran someone down to get ourselves.