I ordered Realme 5pro with 6gb ram 64gb memory on ...

I ordered Realme 5pro with 6gb ram 64gb memory on 3rd Oct 2019 with
Complete Mobile Protection provided by Jeeves Consumer Services.
On 22nd my phone was accidentally exposed in rain and it was stopped
working. I registered claim on 23rd of October 2019 with Jeeves Consumer
Services. I paid Rs 500 as processing fees on 24th Oct. After so many
follow-ups my phone was picked up by courier on 1st of Nov and was
delivered at their service centre on 4th Nov. I am still waiting for my
phone gets repaired.
I daily called at jeeves customer care to know my phone s repair status but
I never got any satisfactory answer from any of their employees, since last
7 days. They even don t know what is going on with my phone at your service
centre. They, daily reply me your request has been escalated to our
backend team and you will get a phone call within 48 hrs . But I never got
a call from back end team. I asked to talk with their supervisor or manager
but I never get contacted. They don t have any contact with repair
technician, really I don t know how this customer care is running.
I called flipkart as well to resolve my issue because I am a regular
customer of flipkart and trust flipkart. But what I heard from them is we
are not responsible for whatever is going on in Jeeves . Flipkart claims
10 days repair guaranteed. Please guys if you cannot keep your promise
don t make it.
I don t know what I do, where I escalate my issue, what s going on with my
phone.
I hardly used my phone for 10 days so I want my full money back with the
processing fees I paid or new handset as soon as possible.
Plan ID: JPPOFFK2647016
Claim ID: AD71571821566