Came for a simple oil change and tire rotation tha...

Came for a simple oil change and tire rotation that was free since I just bought the car at this dealership. First of all I waited 15 mins before being told that I was at the wrong service center. This is after the greeter told me to go inside THAT service center. After driving to the correct place I waited for another 30 mins before I was helped. I had an appt at 9 and they took my car at 9:45.
WORST PART. They broke my lock nut socket somehow and then used their master to put the lock nuts back on. Then asked if I wanted to buy another set from them. When I said no they were ready to send me on my way WITH TIRES I CAN NOT CHANGE! This is unacceptable.