4 years ago

Very, very disappointing. Understaffed and under s...

Very, very disappointing. Understaffed and under stocked (running on limited menu and food even ran out). It seems it's a reflection of bad management.

Limited opening hours of the cafe and restaurant. Overall expensive meals and drinks. The rooms are good and the resort location is fantastic, lots to see. Only free-to-air TV is available, as the resort TV system is broken (not just our room).

The playground is a genuine hazard for children and a rust bowl. Broken equipment and unkempt facilities are an eye sore. You can't climb up the watch tower in the rainforest walk anymore.

A few staff members are gems and all acknowledge the current bad state of the resort (receptionist, activity centre and pool side cafe staff members - wonderful).

We have been here a few years ago and it's genuinely sad to see it so run down. The resort convenience store is no longer stocked with fruit and meats like it used to.

Management and owners must give themselves a hard upper cut to the face. I've been to African resorts better managed than this.

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