If I have a choice to choose no star that would be...

If I have a choice to choose no star that would be my rating. My mom been with this clinic for 20+ years n we always have a to wait for hours just to get through on the phone. The only reason why we haven t change clinic is because she like her doctor. The staff are nice when your in person but I just hate the phone line! I feel like it is almost impossible to set an appointment if I don t go in or set an appointment right away after been seen. Even if I create an profile account online just so I can make an appointment online but I still can t even do that! I don t want to waste gas to go in just to set an appointment. That is just ridiculous!