After some not so stellar service from a different...

After some not so stellar service from a different internet sales rep, I was handed over to Carolyn. She basically saved the sale because of her 5 star customer service. When you internet shop, it s nice to get a response and not be placed behind someone just because they are physically there. You are still a paying customer and should be treated as such which she did. I felt like I could count on her and by the way, even after the sale, she still responds to my texts! She tries to respond in a timely manner and is professional and knowledgeable of her product. Her customer service is excellent and treats you as you expect to be treated when you purchase a BMW. I highly recommend Carolyn when you visit Irvine BMW. She will make buying a car seem easy!