K Math Review of Park Hyatt Canberra
I received a $250 Hyatt gift voucher as a wedding ...
I received a $250 Hyatt gift voucher as a wedding gift and wanted to use it to have a special Newy Years Eve dinner with my husband and son. Despite being asked the voucher number, they made me come in and present the coucher to book. I did this and the total of the booking came to $220 so I asked if we could add some coctilas on teh evening to use the full amount. The woman organising NYE said no, you can only use the coucher once and I will put it through now. I was astonished to say the least. I argued that the Hyatt was pocketing $30 and unbelievably she wouldn't agree. FInally she agreed to the cocktails but then sent me confirmation of the evening without it. Again - I had to call the manager and explain the whole thing again in order to get a voucher for $30, only to be used on NYE for a cocktail. I would rate the service at the Hyatt at about 2 star.
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