Very hit-or-miss. The facilities are definitely ti...

Very hit-or-miss. The facilities are definitely tired and the place in general could do with a bit of rejuvenation. We arrived on a Sunday and the welcome was nothing compared to that we received in the Sheraton just a year ago. The quality of the poolside service was heavily dependent on who was working at that time. A handful of times our orders were forgotten and in one case our kids lunch order was not out through meaning they got cranky (3 year old twins) and we got annoyed leading to a formal complaint with the duty manager. Nothing really changed although the food and beverage manager, Melissa, when working made sure we were attended to. When compared to other resorts in the area The Hilton just does not merit consideration. We won t be back.