I was there to attend my grandparent's 60th weddin...

I was there to attend my grandparent's 60th wedding anniversary, though the rooms were really nice, the service needed some improvements. There was a mix up with rooms, charges made added to the wrong person and some of the fees were placed on the bill, even though you never set service.

My grandparents were staying in one the luxury suites and yet we were unable to check in without the aid of my aunt. Considering the occasion, I wished the memory of our stay was more enjoyable.